Refund & Return Policy

Last updated: October 24, 2026

This policy is also the complete description of our 7-day guarantee. It does not create a separate or additional guarantee.

Return request period

You may request a return within 7 calendar days after receiving the product. Contact us at brunoferreira378@gmail.com before sending any item. Include the order number and the reason for the request.

Return eligibility

To be eligible, the hair extension product must be unused, unwashed, unstyled, and in its original packaging. Items that do not meet all these conditions may be refused.

Defective or incorrect products

If the product arrives defective or is different from the item ordered, contact us within 7 calendar days after delivery and provide clear photos or other reasonable evidence. When the claim is approved, Compra Melhor Agora pays the applicable return shipping cost.

Return shipping

For returns that are not caused by a defect or an incorrect item, the customer pays the return shipping cost. Do not mail an item before receiving return instructions. The designated return facility may differ from our commercial address because orders are fulfilled from supplier warehouses.

Refunds

After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to post the credit.

Non-refundable costs

Customer-paid return shipping is not refundable, except when the product is defective or incorrect. Original standard shipping is free and therefore has no shipping charge to refund.

Business information

Compra Melhor Agora, operated by Bruno Ferreira
Rua Viseu, 267 – Jacaré, Rio de Janeiro – RJ, 20975-040, Brazil
Phone: +55 21 97690-7049
Email: brunoferreira378@gmail.com